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eSCM
ESourcing Capability Model (eSCM) jest standardem opracowanych przez ITSqc na Carnegie Mellon University w celu poprawy relacji pomiędzy IT świadczących usługi i ich klientów.
Usługi te mogą być bardzo różne: outsourcing IT, IT hosting, outsourcing rozwoju i utrzymania aplikacji, usługi sieciowe, czy outsourcing procesów biznesowych.
The eSourcing Capability Model for Client Organizations (eSCM-CL) is the best practices model that enables client organizations to appraise and improve their capability to foster the development of more effective relationships and to better manage these r...
The eSourcing Capability Model for Service Providers (eSCM-SP) is the best practices model that supports sourcing organizations successfully manage and reduce their risks and improve their capabilities across the entire sourcing life-cycle....
Since its inception in 2000, the Information Technology Services Qualification Center (ITSqc), www.itsqc.org, has established standards for companies that provide services such as IT operations, applications development and management, back office operati...