This guide provides a quick reference to the processes covered by the ITIL V3 SOA syllabus. It is designed as a study aid for students taking the ITIL Capability qualification for SOA, and as a handy portable reference source for practitioners who work with these processes.

Key features:

• Authored and quality assured by itSMF UK
• A quick-reference guide and a practical resource
• Part of a four-book series covering the Intermediate Capability syllabus