This guide provides a quick reference to the processes covered by the ITIL V3 Release, Control and Validation syllabus. It is designed as a revision aid for students taking the ITIL Capability qualification for Release, Control and Validation, and as a handy portable reference source for practitioners who work with these processes.

• Authored and quality assured by itSMF UK
• Endorsed by the APM Group
• Follows the ITIL Intermediate Release, Control and Validation Syllabus.

Covers the following processes and functions and how they contribute to the Lifecycle:

• Change Management
• Service Asset and Configuration Management
• Service Validation and Test
• Release and Deployment Management
• Request Fulfilment
• Service Evaluation
• Knowledge Management