This publication provides a universally applicable project management method - the principles, processes and techniques that enable individuals and organisations to successfully deliver their projects within time, cost and quality constraints....

The globalization and development of the network society meant that extensive IT outsourcing activity was inevitable....

Capacity Management is described in most key ITSM frameworks: ITIL, ISO 20000 Microsoft Operations Framework (MOF) and the Application Service Library (ASL) all note the importance of Capacity Management....