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Focus on Skills: Communication Skills for Project and Programme Managers
(isbn: 9780113312658)
Part of the Focus on Skills Series, this publication, 'Focus on Skills: Communication Skills for Project and Programme Managers', explains the use and importance of communication skills and the structure of how these skills are applied throughout the life...
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Agile Project and Service Management - Delivering IT Services using PRINCE2, ITIL and DSDM Atern
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The failure to effectively sustain IT systems and react to change - due to the huge investments that organisations make in these systems - is likely to impact on the organisation's bottom line....
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Focus on Skills: Leadership Skills for Project and Programme Managers
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Part of the Focus on Skills Series, this publication, 'Focus on Skills: Leadership Skills for Project and Programme Managers', explains the use of leadership skills and provides examples of where leadership skills are used throughout the lifecycle of a ty...
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The Introduction to the ITIL Service Lifecycle Book
(isbn: 9780113311316)
This publication is your gateway to ITIL. It explains the basic concept of IT Service Management and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books....
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Implementing Strategic Sourcing
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This informative, comprehensive, yet practical guide provides readers with a complete tool-kit of how to approach global sourcing successfully....
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